Ordrly Legal Centre

Ordrly is operated by MYTIER LTD ("we", "us", "our"), registered in England & Wales at 5 Brayford Square, London E1 0SG, United Kingdom.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), UK GDPR, and the Data Protection Act 2018.

1.1 Data We Collect

• •Identity Data: name, email address, account credentials
• •Transaction Data: orders, items, restaurants, timestamps, payment references
• •Payment Data: processed securely via Stripe — we do not store full card details
• •Location Data: approximate or precise location (with consent) to show nearby businesses
• •Usage Data: device type, IP address, app interactions, logs
• •Loyalty & Rewards Data: coins, coupons, referrals, streaks, Boost subscription status
• •Business Data: menus, pricing, operational data

1.2 Legal Basis for Processing (GDPR Art. 6)

• •Contractual necessity (Art. 6(1)(b)) — to fulfil your order or account
• •Legitimate interests (Art. 6(1)(f)) — fraud prevention, analytics, platform security
• •Legal obligations (Art. 6(1)(c)) — compliance with law
• •Consent (Art. 6(1)(a)) — for optional features such as location access and marketing

1.3 Purposes of Processing

• •Provide app functionality and process orders
• •Personalise your experience
• •Prevent fraud and abuse
• •Improve performance and analytics
• •Send transactional and marketing communications (with consent)

1.4 Data Sharing

We may share data with: payment processors (Stripe), cloud infrastructure providers, analytics services, map/location services, and communication providers. All processors comply with GDPR and have signed data processing agreements.

1.5 International Transfers

Where data is transferred outside the EEA/UK, we ensure appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the UK ICO.

1.6 Data Retention

We retain personal data only as long as necessary for service delivery, legal obligations, and fraud prevention. Transactional records are retained for 7 years for legal/tax compliance.

1.7 Your Rights (GDPR)

• •Right to access your data
• •Right to rectify inaccurate data
• •Right to erasure ("right to be forgotten")
• •Right to restrict processing
• •Right to object to processing
• •Right to data portability
• •Right to withdraw consent at any time

To exercise your rights, contact: privacy@ordrly.com. We respond within 30 days.

1.8 Account Deletion

You may delete your account directly in-app via Profile → Delete Account. Upon deletion, personal data is purged within 30 days except where legally required to be retained.

1.9 Security

We implement encryption in transit (TLS 1.3) and at rest, role-based access controls, regular security audits, and secure infrastructure on ISO 27001-certified providers.

1.10 Contact

Data Protection enquiries: privacy@ordrly.com

This End User License Agreement (EULA) governs all auto-renewable subscriptions offered within Ordrly, including Loyalty Plus (customer), Pro (business), and Premium (business) plans.

2.1 Subscription Plans & Pricing

• •Loyalty Plus: €4.99 per month (customer plan)
• •Pro: €39.00 per month or €349.00 per year (business plan)
• •Premium: €99.00 per month or €799.00 per year (business plan)
• •Prices may vary by region and are displayed in-app and confirmed by Apple App Store / Google Play before purchase

2.2 Subscription Length & Auto-Renewal

• •Monthly subscriptions renew every month until cancelled
• •Annual subscriptions renew every year until cancelled
• •Subscriptions automatically renew at least 24 hours before the end of the current billing period
• •Your Apple ID / Google Play account is charged the renewal price within 24 hours prior to the end of the current period

2.3 Free Trial

• •A 14-day free trial is available for paid plans where applicable
• •If you do not cancel before the trial ends, your subscription auto-renews and your account is charged
• •Cancelling during the trial prevents charges; you retain access until the trial period ends

2.4 Cancellation

• •You can cancel your subscription at any time via Apple App Store → Subscriptions or Google Play → Subscriptions
• •Cancelling stops future renewals; you retain access to paid features until the end of the current billing period
• •No additional cancellation fee applies

2.5 Refunds

Subscription payments are non-refundable for the current billing period except where required by applicable law (e.g. EU consumer rights, UK Consumer Rights Act). Refund requests for Apple App Store purchases should be directed to Apple; for Google Play to Google. Billing enquiries: billing@ordrly.com.

2.6 What the Subscription Includes

• •Loyalty Plus: points multipliers, faster rewards, exclusive discounts and free offers, VIP benefits
• •Pro: up to 100 menu items, 5 waiter accounts, advanced analytics, AI suggestions, booking system, deal engine, priority support
• •Premium: unlimited menu items and waiter accounts, unlimited AI features, multi-location, dedicated account manager, SLA guarantee
• •Feature availability is subject to the plan in effect at the time of use

2.7 Changes to Subscription Terms

We may modify subscription pricing or features with reasonable notice. Material changes to pricing will only apply at the next renewal; you may cancel before the renewal takes effect to avoid the new price.

2.8 Governing Law

This EULA is governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the courts of England & Wales.